Kukambirana kwa telefoni

Tengani foni, dinani nambala yofunikila ndi ... Kenaka njira yayitali yoyambiranso imayamba. Izi zimachitika ndi iwo omwe poyamba anakumana ndi bizinesi yamalonda pa foni. Zomwe munganene ndi momwe mungalankhulire, zingakhale zopindulitsa bwanji kupereka kampani yanu, chidwi, kapena kuti mumve? Kukambirana kwa ma foni kumathetsa nkhani zonsezi.

Kodi ndizolondola bwanji kuti mukambirane ndi telefoni?

Choyamba ndi kulakwitsa kwakukulu kwa onse amene amayamba kukambirana malonda pa foni ndizochita chidwi ndi kufunika kokambirana. Pokhala ndi chidaliro chonse kuti interlocutor sakuwona ndipo samumverera iye, munthu akhoza kunena mawu ambiri oletsedwa, kuchita zinthu zingapo zosafunikira ndi manja ake ngakhale nkhope, ndiyeno moona mtima ndikudabwa chifukwa chomwe wothandizira sakufunanso kugwira ntchito ndi kampani yake. Kuti tipeŵe zolakwitsa zoterezi, tidzakambirana malamulo oti tikambirane ndi foni:

Nkhani zazikulu

Zaka zambiri musanayankhe foni ndikuitanitsa, dzifunseni mafunso angapo ofunika:

• Kodi cholinga cha kuyitana uku ndi chiyani, ndipo ndi zotsatira zotani zomwe mukuyembekezera?
• Kodi mungachite popanda kuyitana konse?
• kodi mwakonzeka kukambirana ndikukambirana nkhaniyi? Kodi zolemba zonsezi zili m'manja mwako ndipo zonsezi zakonzedwa? Pambuyo pake, woyimilirawo sangayime kufikira mutayang'ana pa nthawi ya kukambirana;
• Ndi mafunso ati omwe muwafunse? Kodi mwawakonzekera pasadakhale?
• ganizirani momwe mungakambirane pafoni? Kodi ndikulankhulana bwino kapena kukakamizidwa?

Khalidwe labwino la kukambirana pa telefoni

Pokambirana kumene wogwirizanitsa sangakuwoneni, pali malamulo angapo, kuphwanya zomwe zimaonedwa kuti ndizolakwika. Ndipo ziribe kanthu kuti ali pa mapeto ena a waya. Cholakwika chingakuwonongereni inu ndi kukhulupilira kwanu kampani. Kotero, ndi nkhani zotani za foni zomwe ziyenera kukhala zokhudzana ndi makhalidwe abwino:

• Ngati akuitanani, tenga foni pambuyo pa mphete 2-3. Lowani, bwerezetsani bizinesi ndikuitenga;
• lankhulani momveka bwino, grammatically molondola, rhythmically ndi mokweza mokweza. Yang'anani mawu anu. Musalole kukhudza kwachinyengo, kusasamala kapena kupambana;
• kulandila ndi kudzidziwitse nokha pazokambirana. Komanso fufuzani momwe mungalankhulire ndi interlocutor yanu;
• Fotokozani ngati mdani wanu ali ndi nthawi yolankhula;
• Khalani omvetsera mwakhama, bwerezani mawu achinsinsi, fotokozani ndipo musaiwale kulemba zambiri;
• Pamene mukuyankhula, musadye chilichonse ndipo musamvetsere nyimbo. Izi ndizovuta, ndipo zimasokoneza wanu interlocutor;
• bwererani ngati munalonjeza;
• nthawizonse zikomo chifukwa cha kuyitana;
• ngati munthu woyenera akusowa, tchulani zomwe mungasamuke kwa iye ndipo ngati mutha kuthandiza.

Kumbukirani kuti kukambirana kwa telefoni kulikonse ndi kuthekera kuwayang'anira kumadalira ubwino wanu ndi momwe mungakhalire ndi oyankhulana. Ngakhale iwe ukumwetulira, iye amamva izo mwa mawu ako.

Miyendo yolankhulana pafoni

Mwamtheradi kukambirana kulikonse kuli ndi kayendedwe kawo: chiyambi, gawo lalikulu ndi kumaliza. Ngati mukukonzekera zokambirana za bizinesi pafoni, yesetsani kutsatira ndondomeko yotsatirayi:

1. Kupanga mgwirizano (ngati muitanako, moni moni amene mukumuyankhula, mudzidziwitse nokha ndipo funsani foni kwa munthu woyenera, ngati akukupemphani kuti mumupatse moni munthu amene mukumuyankhula, mudzidziwitse nokha ndikufunseni zomwe zingathandize)
2. Kufotokozera cholinga cha kuyitana. (Fotokozerani kuchokera ku interlocutor pa nkhani yomwe akuitanira, ngati mutchula, inu nokha munayankha crux ya nkhaniyo).
3. Kutumikira kwa makasitomala kapena kukonza pempho lanu. Panthawi imeneyi, kuyitana foni ndi kotheka ngati:
   • inu kapena interlocutor wanu mwachidule ndikufotokozera momveka cholinga cha kuyitana kwanu;
   • Mumamvetsera mwatcheru kwa wothandizana nawo ndi kulemba zomwe mukufunikira;
   • ngati mutsimikizira kuti interlocutor mumamvetsera mothandizidwa ndi mawu akuti "inde", "kotero", "lembani", "omveka"; -
   • ngati mutandiuza momwe mungathandizire woimbira ndi zomwe mungachite. Mungathe kuwonjezera mawu akuti: "Mutha kudalira ine" kapena chinachake chofanana ndi icho.
4. Kukhazikitsa zotsatira za zokambiranazo:
   • mofuula kwa interlocutor, ku chigamulo chomwe iwe unabwera naye;
   • Ndemanga pazochita zanu molingana ndi zomwe takambirana;
   • Mukuvomera pa kuyitana mobwerezabwereza, kalata kapena msonkhano.
5. Malizitsani kukambirana. Kuyankhulana kwa foni ndi kasitomala kumatha kukhala ngati wathunthu ngati:
   • Cholinga cha kuyitanidwachi chinakwaniritsidwa;
   • zotsatira za zokambiranazo zinafotokozedwa mwachidule ndi kulengeza;
   • munagwiritsa ntchito zovomerezeka zapadera: "Zikomo chifukwa cha mayitanidwe anu," "Tidzakondwera kukumvanso," "Ndasangalala kwambiri kulankhula nawe (zosankha: kukuthandizani)," ndi zina zotero.

Maluso olankhulana ndi telefoni amabwera ndi nthawi komanso ali ndi chidziwitso. Chinthu chachikulu chimene chiyenera kutsatiridwa pa zokambirana zilizonse ndi kulemekeza womulankhulana ndi chidwi chake. Sikofunika kukhala ndi luso lapadera kuti muyambe kukambirana ndi foni. Nthawi zina zimangokhalira kumwetulira kwa munthu amene samakuwonani komanso kumusonyeza ubwino kwa iye.