Kukambirana - malamulo ndi zolakwika

Kuyankhulana kogwira mtima ndi gawo lofunikira la bizinezi yowonjezera, kukhazikitsa mgwirizano, kuthetsa mikangano osati osati mu bizinesi, komanso mu ubale. Dziko la zamalonda limayamikira anthu omwe ali ndi luso lokambirana m'njira yoyenera.

Kukambirana - ndi chiyani?

Kuyankhulana kwayeretsedwa kuyambira kale. Masiku ano, oyankhulana ali ndi zofunikanso pazinthu zosiyanasiyana za bizinesi. Kukambirana ndi kuthetsa kusamvana - kupambana kwa izi kumadalira pa kudziwa za psychology ndi zochitika zenizeni. Masewera a kulankhulana amathandiza kukwaniritsa mgwirizano wopindulitsa, kukopa makasitomala abwino ndikupanga maubwenzi apamalonda a nthawi yayitali.

Psychology of Conciliation

Kulankhulana kwabwino kumapangidwa pa kudziwa za maganizo aumunthu. Njira zoyankhulirana zimaphatikizapo zizindikiro zosiyana ndi zosiyana, kotero munthu wamalonda wodziwa bwino ndi katswiri wamaganizo wochenjera. Pakati pazokambirana, njira zamaganizo zimagwiritsidwa ntchito kuti zithandize kumangirira ndi kumvetsetsa:

1. Chiwonetsero cha chisamaliro: "Iwe unapita bwanji kumeneko? Kusavuta kupeza adilesi, "kupereka tepi / khofi.
2. Kufunika ndikugogomezera za udindo ndi chiyanjano cha wokondedwa.
3. Congruence yonse ndi mwadzidzidzi wa kulankhula, manja ndi nkhope.
4. Zindikirani malingaliro ndi malingaliro a bwenzi la bizinesi.

Kodi mungakambirane bwanji molondola?

Momwe mungakambirane - izi zimaphunzitsidwa ku masunivesite, pa maphunziro osiyanasiyana, koma kwenikweni zonse zimachitika mosiyana. Ndipo makonzedwe onse okonzedwa amangothandiza kuti asataye panthawi ya kukambirana kwa bizinesi. Chofunika kwambiri ndizochitidwa ndi abwenzi wina ndi mzake. Kuyankhulana bwino ndikutontholetsa, kudalira, kufotokozera charisma ndi kulemekeza mbali inayo komanso kutsatira malamulo:

• Cholinga chodziwika ndicho zomwe zokambiranazo zili;
• kumvetsetsa bwino mawu a mgwirizano;
• chirichonse chiyenera kutsimikiziridwa ndi mgwirizano, zolemba;
• Kutsatila makonzedwe onse - ndikofunika kusunga mawu anu.

Kodi mungakambirane bwanji kuti mugwirizane?

Kukambirana ndi mabwenzi a bizinesi kumabweretsa mavuto ambiri pakati pa omwe akuyamba bizinesi yawo. Makasitomala okongola, mabwenzi amalonda - zonsezi zimafuna luso laumisiri. Kukambirana n'kofunika kutsogolera mzimu wogwirizanitsa, osati mpikisano ndi mpikisano. Kukambirana kuyenera kutengedwa moyenera. Kulankhulana kwabwino kumaphatikizapo:

• njira yolankhulirana ndi yosangalatsa, yosasuka komanso yotetezeka;
• malingaliro ogwirizana, zopereka, zifukwa - palibe zokambirana pa "malo opanda kanthu";
• kusonyeza chidwi kwa zosowa za kasitomala, kukambirana;
• yankho liri "Ine ndiganiza", ndipo osati pomwepo "inde" lidzathandizanso kachiwiri kuti liwone kuopsa konse ndi kufunikira kwa mgwirizano uwu.

Malamulo okambirana ma telefoni

Mchitidwe wa kukambirana kwa telefoni kwa ambiri ukuwoneka ngati mtundu wovuta kwambiri wa zokambirana popanda munthu womulankhulana. Zonsezi zimagwiritsidwa ntchito pamalankhula, matambula, mawu a mawu, maganizo omwe mawuwo amapanga. Njira yokambirana ndi foni ndi mtundu wa ulemu ndi kusunga mfundo zina:

1. Lamulirani katatu. Ngati, pambuyo pa chizindikiro chachitatu, munthu asatenge foni, nkoyenera kuletsa kuyitana.
2. Liwu ndi khadi loitana. Pokambirana, ntchito ya interlocutor imamvekedwa, yololera ndi chidaliro
3. Ndikofunika kudzidziwitsa nokha ndi dzina ndikufunsa dzina la munthu amene ukumuuza.
4. Sonyezani chidwi chenicheni kwa munthu.
5. Kukambirana kuyenera kuchitidwa molingana ndi dongosolo lomveka bwino.
6. Kugwiritsa ntchito njira zomvetsera zomvera.
7. Kuyamikira nthawi yomwe watha kumapeto kwa zokambirana.
8. Kufufuza kwa kukambirana.

Zolakwitsa zambiri pokambirana

Kukambirana bwino kumadalira zochitika zambiri zomwe zakhala zikumanapo. Ambiri amalonda amalonda ndi oyang'anira oyambirira pamayambiriro oyambirira amawona zolakwika zomwezo:

1. Kusakwanira kokonzekera kuyankhulana ndi wokondedwa wanu, kasitomala. Kupititsa patsogolo patsogolo pa nkhaniyi kudzakhala gawo loipa.
2. Kuchita zokambirana kumaperekedwa m'madera a kasitomala kapena wokondedwa. Maudindo onse ndi kugwiritsidwa m'manja mwa amene ali "malo" ake.
3. Dziwani mantha anu. Ndikofunika kuthetsa mantha a zokambirana musanayambe kuyanjana.
4. Mikangano ndi umboni pa nthawi ya zokambiranazo: "Ndondomeko yanga ili bwino, ndipo (wina) zamkhutu" zidzasiya zolakwika.
5. Maganizo a maganizo. Chiwawa sichimayambitsa chikhumbo chogwirizana.
6. Kusokonezeka, kungasonyezedwe mofananitsa ndi kumayankhula, kulankhula:

• phokoso;
• kusayanjanitsika;
• malankhulidwe;
• mawu;
• Kuleza mtima kupopera pensulo kapena pensulo patebulo.

Mabuku pa Kukambirana

Maluso oti akambirane - Mabuku otsatirawa agwiritsidwa ntchito pa mutu uwu:

1. "Ndikukumva bwino." Kugwiritsa ntchito njira zoyankhulana. M. Goulstone . Bukhuli lakonzedwa kwa anthu amalonda, makolo ndi ana awo komanso omwe akufuna kumva ndi kumva ena.
2. "Kukambirana popanda kugonjetsedwa." Harvard Method. R. Fisher, U. Jüri ndi B. Patton . Muntchito yawo, olemba omwe amalembera m'zinenero zosavuta ndizo njira zoyenera zoyankhulirana bwino, kutetezedwa kwa anthu osokoneza bongo komanso ogwirizana.
3. "Kukambirana pa zoyenera." Kuyankhulana kwa omwe akufuna kukwaniritsa zolinga zawo. S. Scott . Mphunzitsi wodziwa bwino bizinesi akugawana nzeru za kuyankhulana kwabwino ndi njira zothetsera kukhudzika kwakukulu panthawi yokambirana.
4. "Momwe mungagonjetse NO. Kukambirana pazovuta. " U. Jüri. Kawirikawiri anthu amapeza zinthu monga: ophatikizana amasokoneza panthawi yolankhulirana, musamamvere mapeto, kufuula, yesetsani kuchititsa kudziimba mlandu. Njira ndi njira zomwe zafotokozedwa m'bukuli zimathandiza kuti mutulukemo mkangano ndi kulankhulana bwino.
5. "Kulimbikitseni ndi kugonjetsa" Zinsinsi zogwirizana bwino. N.Napryakhin . Kuchita zokambirana moyenera ndikutetezera malingaliro a munthu. Bukhuli liri ndi njira zambiri zothandiza kuti akhudzidwe ndi kukakamiza anthu ogwirizana.