Mkazi wothandizira - kodi ntchitoyi ndi yotani? M'malo aliwonse omwe alendo akukumana nawo amakumana, komanso pa zomwe msonkhanowu udzakhazikitsidwe. Zimadalira wokhala nawo alendo ngati mlendo angabwere kapena kuthawa osayang'ana mmbuyo ndipo ngati posachedwa mzimayiyo angapezeke kokha ku malo okwera mtengo kwambiri, lero ali mu cafe iliyonse.
Wotumikira - ndi ndani uyu?
Pa malo ofufuzira ntchito mungathe kuona zopereka - ogwira alendo ku hotelo, ogwira nawo ntchito kuresitora. Ambiri akudabwa - wothandizira - ntchitoyi ndi chiyani? M'Chingelezi, hostess amatanthawuza womasulira, mawu awa adutsa kusintha kwakukulu ndi tanthauzo loyamba, potembenuzidwa kuchokera ku Latin, lidali losiyana - "mlendo". Kuchokera mumasulirawa tsopano zatsimikiziranso kuti hostess ali kwenikweni "kukumana ndi alendo" mu bungwe lirilonse: malo odyera, hotelo, ndi zina zotero. Ntchito yaikulu ya abambo ndikumakumana ndi alendo ndikupita nawo, kuyendera khadi, kuyang'anizana ndi bungwe.
Mkazi wogwiritsira ntchito - ndi chiyani?
Kulandira alendo n'kofala m'malesitilanti. Atsikana ogwira ntchito amalankhulana ndi makasitomala, kukhala pansi patebulo lawo, kuwasangalatsa iwo ndi kukambirana, ngati kuyankhulana kumapereka kwa chisangalalo cha kasitomala, akhoza kulamulira chakudya cha mtsikana, zakumwa. Kwa dongosolo ili msungwana wamkazi wamkazi amamupeza iye kuchuluka. Cholinga cha wogwirizira ndikutengapo mbali, zonse zogwira ntchito komanso zosasamala, zosavuta kuti akakamize kuti apange malamulo ena.
Kugonana ndiledzera ndi osakhala mowa, wogwira ntchito ndi osasamala.
- Ogwira ntchito - mtsikanayo mwiniwake amasankha wokhala naye, amakhala pansi kwa iye ndikuyamba kukambirana, ngati alibe chotsutsa. Amakhala patebulo, womvera amamukonzera lamulo.
- Akazi ogwira ntchito osasamala - atsikana samayandikira kwa makasitomala, koma amakhala pa bar, pamabedi kapena kuvina, kumwetulira kwa amuna omwe akubwera, mwachidwi, amakopeka naye, kotero adamuitanira ku gome lake.
Amakhulupirira kwambiri kuti ogwiritsira ntchito ogwiritsira ntchito azimayi akugwirizana kwambiri ndi ntchito yapamtima ya alendo. Izo siziri choncho. Pali mabungwe omwe ali ndi msonkhano womwewo, koma izi zimakambidwa mosiyana ndipo mtsikana sangakakamizedwe. M'malo mwake, malo ambiri amalemekeza mbiri yawo komanso amayang'ana mwatsatanetsatane chikhalidwe cha atsikana aang'ono, m'mabwalo ena odyera chakudya amawapititsa kunyumba kwawo atatha ntchito.
Wobwereza Lobby - ndi chiyani ichi?
Udindo wa azimayi ogwira ntchito ku hotels ndi wamba. Mahotela ambiri ali ndi mipiringidzo yolondera alendo, yomwe ndi bar yomwe ili pafupi ndi nyumba yocherezera alendo, pafupi ndi khomo. Kodi wolandiridwa mu malo olandirira alendo amatanthauzanji? Uyu ndi mtsikana amene akugwira ntchito yopangira alendo. Ayenera kukakumana ndi alendo pakhomo ndikupita ku phwando la alendo, koma ntchito yaikulu ya womusamalirayo ndikumaseketsa bwino, pemphani alendo kuti apulumuke mumsewu wopita ku hotelo ya hotelo, kapena ngati pakhomo la alendo, malo omwe amalowetsa alendo, komwe "kuwathandiza" kuti apange dongosolo.
Woyang'anira woyang'anira - ndani uyu?
Kawirikawiri wothandizirayo akuphatikizidwa ndi utsogoleri. Hostess admin - samangopita ndi alendo ku tebulo ku lesitilanti kapena kwa wolandira alendo ku hotelo. Iye ndi mzimayi wothandizira, yemwe amalankhula ndi alendo, akuyang'ana ntchito ya antchito, ngati alendo ali otopa kapena osakhutira ndi chinachake, amayesa kuwakondweretsa mwa kupereka zina zowonjezera pa pulojekitiyo. Ngati pali mkangano, wogwira ntchitoyo ayenera kulowa mofulumira momwe angathere ndikulipira, ndi zochepa zomwe zimatayika pamalopo.
Kodi mwiniwakeyo amachita chiyani mu lesitilanti?
Wodziwika kwambiri wothamangira alendo ndi malo ogulitsa. Kodi ntchitoyi ndi yotani? Kuchokera pazochita za hostess nthawi zambiri zimadalira - ngati wogula amabwerera kuresitora. Ntchito yabwino ndi kupereka alendo patebulo yabwino, kuigwira, pokonzekera mbale, kupereka choperewera - kuchepetsa chiyembekezo chochepa.
Ntchito za hostess mu lesitilanti.
- Kudziwa makhalidwe abwino a pa telefoni ndi kusunga.
- Kambiranani ndi mlendo pakhomo, gwiritsani ntchito tebulo losankhidwa, kupatsidwa chakudya cha odyera ndi oyang'anira.
- Dziwani zotsamba za mbale, mapu a vinyo.
- Awuzeni alendo za zomwe anachita ndi odyera.
- Lembani mndandanda (nthawi zonse muwonekera), muuzeni mwachidule za mbale.
- Pangani alendo poitana teksi ngati kuli kofunikira.
- Awuzeni alendo za kutulutsidwa kwa masiku, pangani kulengeza za zochitika zamtsogolo, kuti muthandize mlendo kuti abwere kuresitilanti kachiwiri.
- Kudziwa chinenero china, nthawi zambiri Chingerezi.
- Kukhala wodekha, kuleza mtima, kusautsika maganizo.
Mkazi wokhala naye - ubwino ndi chiwonongeko
Ntchito yaikulu ya wokondedwayo ndi kumwetulira, kotero munthu yemwe alibe unsmiling adzapeza zovuta kwambiri pantchitoyi. Ntchito yosamalira alendo sizambiri ndipo sizimafuna khama lapadera laumunthu. Mu ntchitoyi, pali ubwino wambiri - chachikulu, ichi ndi kusowa kwa udindo. Ngati mumakonda nsapato zapamwamba ndi zovala - mzimayi wautetezi kwa inu, koma musaiwale - palibe mitundu yofuula ndi mvula yambiri, chirichonse chiri chokongola kwambiri.
Kulankhulana kwakukulu kungathenso kulinganiranso, koma osati alendo onse amamwetulira, palinso iwo omwe amawona kuti munthu wothandizira amakhala ngati mipando, ndipo apa ntchito zochepa zimayambira - muyenera kumwetulira kwa aliyense, mosasamala kanthu kuti munthu ndi wokondweretsa kwa inu kapena ayi, muyenera Pepesa ndi kunja, potsata nokha komanso kwa mnyamata ameneyo, komanso kusintha kwathunthu kuti uchitidwe pazitsulo pamalo ogwira ntchito mwakhama, ndipo ngakhale palibe alendo, simungasiye.
Kodi hostel imapeza ndalama zingati?
Misonkho mu malonda monga "wogwira ntchito ogwira ntchito" amayamba kuchokera ku 12,000 - 15,000 zikwi za ruble, malingana ndi dera ndi kalasi ya chikhazikitso (ndalama zambiri zomwe amayi aakazi a ku Moscow ali 25,000-35,000 zikwi). Ngati wopemphayo ali ndi chidziwitso cha chinenero chachilendo - izi ndizowonjezereka kwa malipiro. M'malesitilanti, hotelo, ogwira alendo angapeze malangizo. Malipiro amapangidwa kamodzi kapena kawiri pamwezi, kapena kusintha (kuyambira 2000 mpaka 5000 zikwi) - chifukwa kusinthako kumaperekedwa nthawi zambiri ku nyumba yosungiramo nthawiyo.
Kodi mungatani kuti mukhale mnzanuyo?
Akazi ogwira ntchito amagwiritsa ntchito ophunzira popanda maphunziro apadera. Sikoyenera - maphunziro amachitikira pomwepo ndipo samatenga masabata awiri. Chinthu chachikulu ndicho kudziwa menyu, khadi la vinyo, malamulo oyankhulana ndi makasitomala. Pazofalitsa za ntchito palibe "maphunziro apadera" kapena pali dash - sikofunikira, koma ntchito yothandizira alendo imalandira mwayi wapadera - "chikhalidwe ndi chikhalidwe ndi zokopa alendo" kapena "bizinesi yamalonda".
Zidzakhala zopambana kwambiri ngati wopemphayo ali ndi maphunziro a maganizo - izi zidzakuthandizira pazochitika zosiyanasiyana ndi makasitomala kuti asataya kudziletsa ndi bata. Kaŵirikaŵiri amayi ogwira ntchito amafunikira akatswiri omwe ali ndi Chingelezi chabwino, ndi chinenero chabwino cha Chirasha - palibe mawu a parasites. Choncho, ngakhale kuti ntchitoyi sichifuna kudziwa zapadera, maphunziro apamwamba sapweteketsa.
Kodi nyumbayo ikuwoneka bwanji?
Kodi mzimayi ayenera kuoneka bwanji - yankho liri losavuta - lopanda pake. Tsitsi loyera, zofewa zofewa, manicure osalowerera, kumwetulira pamaso - ndicho chithunzi cha msungwana wamkazi. Zovala ndizovala zokongola, malo ambiri amapereka yunifolomu. Pali lingaliro lomwe mafano okha angagwire ntchito mu hostess - apamwamba, odabwitsa. Izi ndi zolakwika, wokhala nawoyo ayenera kuyambitsa zokhazokha pakati pa alendo, kulimbikitsa chidaliro ndi chidaliro kuti iye ndi wamtengo wapatali komanso wololera kwambiri alendo kuno.
Kodi udindo wa wokhalapo ndi wotani?
Malingana ndi mtundu wa hostess, ntchito zimasiyana pang'ono. Kodi ntchito ya hostesses ndi yotani malinga ndi mitundu yosiyanasiyana ya mabungwe?
- Malo odyera - kukakumana ndi alendo, kukhala patebulo, kupereka mndandanda. Pamene alendo ati achoke - awagwire.
- Akazi ogwira ntchito ku hotelo - mofanana ndi momwe akudyera, amangofunika kuti azipita kumalo osungira alendo kapena m'chipindamo.
- Gulu la usiku. Kuwonjezera pamsonkhanowu, wogwira ntchitoyo ayenera kuonetsetsa kuti palibe amene akudandaula, apo ayi perekani zosangalatsa zina kuchokera ku pulogalamuyi.
- Wogwira ntchitoyo ayenera kumvetsetsa bwino nkhaniyi ndi mutu wa chiwonetserocho, dziwani yankho ku nkhani iliyonse, gwiritsani alendo ku malo owonetserako chidwi.